Terms and Conditions – Damage Restoration Company Akron

Terms and Conditions in Our Water Restoration Company

Acceptance of Terms

By using our website, you agree to follow these Terms and Conditions as they are posted today. If we update these rules in the future, your continued use of the site means you accept the new version. We suggest you check this page every so often to see if anything has changed.

If you do not agree with any part of these rules, you should not use the site. These terms apply to all visitors and customers who interact with our online content or request our services in the local area.

Services

Damage Restoration Company Akron offers cleanup and repair for water, fire, and mold damage. Our work starts with an on site assessment to see what your property needs. We use specialized tools for structural drying and soot removal. Sometimes we hire third party vendors to help with plumbing or electrical tasks.

Service availability might change based on how busy we are or where your property is located. We do our best to help every caller, but we cannot promise to take every project. Our goal is to provide high quality restoration using modern industry methods.

Quotes, Billing, and Payment

We provide estimates based on what we see during our first visit. The final invoice might change if we find hidden damage like mold behind a wall. We will use change orders to explain any new costs. You may need to pay a deposit before we start large projects.

We accept common payment methods like checks and credit cards. If a balance is late, we may add a small fee. If you have a question about a bill, please tell us within ten days of getting it. This helps us resolve problems quickly and fairly.

Insurance and Claims Assistance

We help you by taking photos and creating detailed logs of the damage. Our team can talk to your insurance adjuster to explain what work is needed. However, we do not control whether your insurance company approves the claim. Their decision to pay is independent of our services.

You are still responsible for paying for the work if the insurance company denies the claim. We do our best to make the process simple, but we do not guarantee that your policy will cover every cost of the restoration.

Scheduling, Access, and Site Conditions

We set windows of time for our crews to arrive at your home. You must provide us with access to the property and keep utilities like water and power turned on. It is your job to secure pets and keep minors away from the work area.

If we find hazardous conditions like asbestos, we may have to pause the work for safety reasons. Our team needs a safe place to park our trucks and run our equipment. If we cannot get into the building at the scheduled time, we may have to reschedule your job.

Health and Safety

Our team follows IICRC standards to keep your property safe. We use PPE like masks and gloves while we work. Our crews set up containment and use negative air machines to stop dust from spreading. We use EPA registered disinfectants to kill germs and mold spores.

We follow all local rules in Akron, Ohio regarding site safety and waste disposal. Keeping your family and our workers healthy is our main priority. We use thermal imaging and moisture mapping to ensure your home is truly dry before we remove our safety equipment.

Customer Responsibilities

You have a few important jobs during the restoration process. Please move all valuables and breakable items out of the work area before we arrive. You must tell us about any preexisting issues like old leaks or weak floors. Follow all safety instructions our technicians give you.

If we set up drying fans, do not turn them off or move them. Doing so can lead to mold growth or structural rot. Following our drying guidance is the best way to make sure your home returns to a safe and healthy state quickly.

Warranties and Disclaimers

We provide a limited warranty on our workmanship for a set period. This does not cover preexisting damage, normal wear, or hidden conditions we could not see. We are not responsible for damage caused by acts of nature like new floods or storms.

Our warranty does not cover failures caused by third party products or equipment. We do our best to restore your property, but we do not promise it will look exactly like it did when it was new. Our focus is on making the structure dry, safe, and solid for your use.

Limitation of Liability

Our liability is limited to the amount you paid for the specific service that caused the issue. We are not responsible for indirect or consequential damages, such as lost wages or temporary housing costs. This limit applies to the fullest extent allowed by law.

If a problem happens, we want to make it right, but we cannot be held responsible for costs that go beyond the work we performed. This helps us keep our prices fair for all our neighbors. We focus on providing high quality labor and materials for every single project.

Cancellations and Rescheduling

If you need to cancel or change your appointment, please tell us at least twenty four hours in advance. If you cancel at the last minute, we may charge a small fee to cover our travel costs. Emergency work is handled differently because we move fast to stop damage.

Once we start emergency drying, it is hard to stop the process without causing more harm to your home. If you must stop the work once it has begun, you will still be responsible for the labor and equipment used up to that point.

Intellectual Property

The text, photos, and logos on our website belong to Damage Restoration Company Akron or the people who licensed them to us. You may not copy, share, or use our content without our written permission. This includes our blog posts and service descriptions.

We worked hard to create this information for our customers in Akron, OH. Using our marks or images for your own business is not allowed. We take our property rights seriously and ask that you respect the work we put into our online presence.

Privacy and Data

We take your privacy seriously. We have a separate privacy policy that explains how we collect and use your data. During a job, we take photos and write reports to document the damage. We use these files to show your insurance company why the work was necessary.

These reports help us get your claim processed faster. By using our services, you allow us to take these photos and share them with the people involved in your project. We store this data securely to protect your personal details at all times.

Third Party Links and Tools

Our website might mention external resources or tools for your convenience. If you click on a link to another site, you do so at your own risk. We do not control those other websites and are not responsible for their content or rules. Using third party tools is your choice.

We suggest you read their terms before giving them any of your information. We only mention other resources to help you learn more about restoration or local rules. Always use caution when visiting new parts of the internet.

Changes to These Terms

Damage Restoration Company Akron may update these Terms and Conditions whenever we need to. When we make a change, we will post the new version on this page. We will not send a special notice for every update. If you continue to use our website after we post a change, it means you accept the new terms.

We suggest you visit this page once in a while to see if anything is different. This ensures you always know the rules for using our site and hiring our local restoration team.

Governing Law and Dispute Resolution

These terms follow the laws of Akron, Ohio. If we have a disagreement, we agree to try to solve it by talking in good faith for thirty days. This is the fastest and easiest way to fix most problems. If we cannot reach a deal, any formal action must happen in a local court.

Using local laws helps us resolve issues fairly and close to home. We want to maintain a good relationship with every neighbor we serve and will work hard to settle any issues without a long fight.

Contact

If you have questions about these terms, please send us a letter. You can mail your inquiry to 520 S Main St Suite 2511-8, Akron, OH 44311, United States. We prefer written letters so we can keep a record of your request. Our team will review your letter and send a response as soon as we can.

We do not handle legal or terms questions over the phone or through website forms. This ensures that every answer we give is clear and accurate for your specific situation or property concern.

Severability and Entire Agreement

If a court decides that one part of these terms is invalid, the rest of the rules will stay in effect. These Terms and Conditions are the entire agreement between you and our company regarding our website and services. They replace any older deals or conversations we might have had.

This keeps our relationship clear and simple. By following these rules, we can focus on what we do best, which is drying out homes and fixing property damage. We look forward to helping you with your next restoration project.

Force Majeure

Damage Restoration Company Akron is not responsible for delays or failures that we cannot control. This includes things like big storms, labor strikes, or broken supply chains. If a major event stops us from getting to your home on time, we will reach out as soon as we can.

We do our best to stay on schedule, but sometimes nature or other events make it impossible. In these cases, we will reschedule your work for the next safe opportunity. We appreciate your patience when things beyond our control slow down our local crews.